ICICI Bank iMobile Glitch: ICICI Bank’s mobile application iMobile Pay has experienced technical issues. Some consumers have claimed that sensitive credit card information of others is visible on this platform.
ICICI Bank iMobile Glitch
ICICI Bank’s mobile application iMobile Pay has experienced technical issues. Some consumers have claimed that sensitive credit card information of others is visible on this platform. After noticing this issue, ICICI Bank took action and currently iMobile customers cannot view their credit card details on the app.
Sumanta Mandal, founder of Technofino, posted about the incident on social media platform X (formerly Twitter). With this post, he also tagged ICICI Bank and the country’s central bank, the Reserve Bank of India, and asked them to look into the matter immediately.
‼️ Serious Security Glitch in ICICI Bank’s iMobile Alert!!!
Several users have reported being able to view other customers’ ICICI Bank credit cards on their iMobile app. Since the full card number, expiry date, and CVV are visible on iMobile, and one can manage international…— Sumanta Mandal (@karna_ocw) April 25, 2024
Sumant Mandal wrote that many customers have complained that they can see other customers’ ICICI Bank credit card details on their iMobile app. It shows the complete credit card number, expiry date and CVV on the mobile.
One can even see the option to do international transaction settings. Therefore, anyone can make international transactions on the credit cards of such users, which can lead to major financial problems.
Steps taken by ICICI Bank:
When several users reported the issue on social media, Sumant Mandal posted that ICIC Bank has stopped credit card information from appearing on the iMobile app, perhaps to resolve the issue.
Advised to block the card
To ensure that common users do not suffer any loss due to this issue, the founders of Technofino have advised that users should block their credit cards.
Explanation of ICICI Bank
“Our customers are our top priority and we are dedicated to protecting their interests. We have noticed that around 17,000 new credit cards issued in the last few days have been incorrectly mapped to the wrong users in our digital channels. These are about 0.1 percent of the bank’s credit card portfolio.
As an immediate solution to this issue, we have blocked these cards and are issuing new cards to customers. We apologize for the inconvenience. Also not a single incident of misuse of cards in this set of cards has come to our notice. But if anyone has suffered financial loss due to this, we assure that the bank will compensate them accordingly.”
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